Dear customer, We would like to inform you that we are currently working on developing a new website for our company, with the aim of improving user experience and providing better and more advanced services to our valued customers. We would like to assure you that the new site is currently under development and will be launched in the near future. Upon completion of the development of the new site and its launch, we will send a new notification containing the details of the new site and how to access it. Until then, you can continue to use our current site to obtain the products and services you need. We thank you for your understanding and patience during this period, and promise that we will work hard to deliver a distinctive experience and a modern website that meets your needs and expectations. If you have any inquiries or suggestions regarding the new site, please contact our support team via email at [email protected] or call us at the following number: +201025800940. Thank you for your trust in us, and we look forward to serving you better on our upcoming new site. Best regards, Syriana Software Team

Last update: 09/12/2022

How do I Buy from the Site?

For beginners in online shopping, we have provided a step-by-step explanation of how to buy from our store through the following page: Press here.

What is the Nature and Quality of the Products sold on the site

All of what is sold to us (unless otherwise indicated on the product page) will be digital (intangible) products, meaning that it is a (digital code / activation key / serial number) consisting of a series of numbers and letters close to the format And to shorten the time, they will be delivered to the buyer via our website from within his order page, as well as via an SMS message to his phone registered in his account with us (for Saudi customers only), and through this method, the buyer will be able to use the product quickly after purchasing immediately without The need to wait for the order to arrive via carriers at his home.

What payment methods are available?

We are happy to provide many payment methods for our valued shoppers

E-Wallet: Vedphone Cash, Orange Cash and WeBee Wallet

Cards: Visa - MasterCard - Advantage.

Application processing period: Delivery is done by the system automatically and immediately after payment.

Applications: STC Pay - Apple Pay is temporarily unavailable.

Application processing period: Delivery is done by the system automatically and immediately after payment.

Bank Transfer: Available Pay upon completion of the order.

Application processing period: It requires us to review the payment process in particular and then execute the order manually. This may take up to 48 hours maximum.

You do not have a Visa or MasterCard and want to buy? (For clients of the Arab Republic of Egypt only):

No problem, we have provided a service that does not mean that any electronic payment method is chosen upon completion of the order. We will send a representative to you to pay for him, but there is a fee. You will pay 40 EGP to the representative, 3% of the amount. The service fee is to collect the amount.

Application processing period: It requires us to review the payment process in particular and then execute the order manually. This may take up to 12 hours maximum.

Are there discount coupons?

All our offers at the present time will be available to everyone on our website or through our accounts in social media, in addition to that we work from time to time marketing campaigns through which coupons and offers are sent via SMS text messages to customers registered in the store only. Sign up now!

I'm out of stock, will you supply it again?

You can enter the product page and press the "Notify me when available" button, and you will be notified by an SMS text message automatically when the product is available again.

Are the products sold authentic and reliable?

We only sell original and usable products. Soriana Software is a registered partner of Microsoft and Adobe and follows all laws and regulations in the Arab Republic of Egypt to conduct its own activities.

How do I receive my order?

After completing the payment process successfully, the digital code for your product will be sent via SMS to your mobile number registered in your account with us (for Saudi contact numbers only), in addition to that, you can visit your order page at any time through the My Orders page, then you will find the digital code It is automatically added below the product name. In the event that you do not receive an SMS containing your request, this may be due to a technical defect with the operator and we apologize in advance about that. In this case, you can go to your request page to obtain the digital code, which will be available to you immediately after payment.

What is the speed of delivery of orders?

Products that have a description containing this logo will be delivered immediately and automatically immediately after payment through electronic payment methods, and if you pay via bank transfer or cash to our representative, processing the order will take some time because it is a non-automated method and requires manual review from We have accepted, and some orders that were paid by electronic means may also be transferred to under manual review and this is a procedure that is carried out by our payment services provider and is completely outside our control.

Can I buy/pay/receive through WhatsApp or social media?

Yes, it is possible to receive via the WhatsApp application or through social media, and we separate it through our direct website to ensure the quality, accuracy and speed of work, as this process completely falls under the umbrella of our website and is done automatically in an organized, sophisticated and very easy way for the shopper . It will only take you a few seconds from the beginning of your account registration to the payment and then receive your order immediately and automatically.

How do I contact technical support?

You can contact us through the official channels available to us via theContact Us page.


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