Dear customer, We would like to inform you that we are currently working on developing a new website for our company, with the aim of improving user experience and providing better and more advanced services to our valued customers. We would like to assure you that the new site is currently under development and will be launched in the near future. Upon completion of the development of the new site and its launch, we will send a new notification containing the details of the new site and how to access it. Until then, you can continue to use our current site to obtain the products and services you need. We thank you for your understanding and patience during this period, and promise that we will work hard to deliver a distinctive experience and a modern website that meets your needs and expectations. If you have any inquiries or suggestions regarding the new site, please contact our support team via email at [email protected] or call us at the following number: +201025800940. Thank you for your trust in us, and we look forward to serving you better on our upcoming new site. Best regards, Syriana Software Team
Syrian-SoftWare offers returns for products within fifteen (15) days of receipt of the shipment to you if the product is eligible for return. Products that are eligible for return have the - “Enjoy hassle-free returns with this offer” tag under offer details. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your Syrian-SoftWare wallet if you paid in cash. Your refund is subject to the condition of the returned product.
Products eligible for returns will only be accepted under the following conditions:
Electronics and Mobiles
Beauty and Health
Home & Kitchen
Sports & Outdoors
Toys & Games
Tools & Home Improvement
Stationery & Office Supplies
General conditions applicable to all returns
Syrian-SoftWare shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.